News and Announcements

An arctic blast is expected to impact Ohio beginning Sunday and lasting through Wednesday.

You can rest assured that the Dominion Energy system is designed to safetly provide reliable natural gas under these extreme conditions.

Please review the following tips to stay safe during winter weather.

Keep metering equipment and appliance exhaust vents clear

Customers must provide clear access to their meters and associated metering equipment, and to keep it free from obstructions. Remove snow and ice from the meter and piping by hand. Do not strike or otherwise damage the metering equipment. Likewise, do not plow or pile snow up against or on the gas metering equipment, as well as any of the company’s equipment buildings.

Use caution with supplemental heaters and generators

Don’t supplement a heating system lost during an outage by using household items such as cooking stoves or ovens. Generators can help during an outage but should remain outdoors. ·       

Turn off your natural gas logs or extinguish your fireplace flames before going to bed

·        Have carbon monoxide detectors on every level of your home

Install carbon monoxide detectors within 10 feet of any sleeping area and check and replace batteries just as you do with smoke detectors. Yearly gas heating system and appliance inspections are the best way to prevent any potential carbon monoxide (CO) problems. 

Smell an odor of natural gas? Call Dominion Energy and 9-1-1

If there is an odor of natural gas (smells like rotten eggs) in or around the premises, evacuate immediately and call 911 and Dominion Energy at 1-877-542-2630 from a safe place. This line is for emergencies only.

Dominion Energy considers it an emergency if customers smell an odor of gas.

Take steps to prevent damage to your pipes if you lose heat or power

Let water from your faucet drip. A trickle of water might be all it takes to keep your pipes from freezing. Open cabinet doors to allow any heat to travel to un-insulated pipes under sinks and appliances near exterior walls. Or you may choose to shut off the water and drain the water system. Be aware that if you have a fire protection sprinkler system, it may be de-activated when you shut off the water.